Advanced Security with Auth0.

We’re transitioning our authentication system to Auth0, guaranteeing you an even more secure and seamless experience.

Why Auth0 for Acis?

Auth0 is a modern authentication platform trusted by leading organisations globally. By making this upgrade, we’re not only aligning with industry standards but also ensuring the security and accessibility of our services. With Auth0’s advanced features and robust security measures, we’re enhancing the overall experience for our users while providing them with a secure and seamless authentication process.

Leading security

Auth0 is a leader in authentication security, which means your data is protected by the most advanced security protocols available.

Seamless integration

For businesses requiring specific integrations like SSO or third-party authentication through platforms like Microsoft AD or Okta, Auth0 provides robust support and options (additional fees may apply).

Adaptive solution

As technology evolves, so do your security needs. Auth0 remains at the forefront of security technology, ensuring your access mechanisms are always up to date.

Dedicated support

Transitioning to this new system is designed to be smooth, and our dedicated support team is here to assist with any questions or concerns.

Want more information about our switch to Auth0 or have any questions?

FAQ’s

Auth0 is an industry-leading authentication platform which is owned by Okta that supports diverse security needs and compliance standards, facilitating seamless and secure user experiences across various industries.

No, your existing password has been securely migrated and can still be used. However, you will need to reconfigure your Multi-Factor Authentication (MFA) settings upon your first login to the new system.

Yes, your password was securely migrated. We never store passwords in plain text. Auth0 uses robust encryption and security standards to protect your information.

When migrating passwords, we ensure that only the encrypted versions are stored and, in this case, transferred to Auth0. We provide instructions to Auth0 on how to verify these passwords using the same encryption method.

This update was implemented to enable this functionality. The configuration of these features is unique to each client and may incur an annual fee. For further information or to explore this option, please contact your account manager or our support team at acis@acis.net.au.

The system will identify SSO-enabled clients when they enter their email address on the login page, serving as the initial identifier. Upon submission, the system determines if the client is SSO-enabled and communicates with the Identity Provider (IDP). If an active session is detected, users seamlessly proceed. However, if no active session exists, they are prompted to input their standard login credentials for that specific IDP (such as Microsoft, Okta, Google, etc.).

Please reach out to our support team at acis@acis.net.au or call us on 1800 773 477, and we will be happy to assist you with any questions or concerns regarding the new authentication system.